Pursuant to A.R.S. §§ 32-106(A)(5) and -106.02, and A.A.C. R4-30-121, the Board has the authority to investigate complaints submitted regarding possible violations of the Board's statutes and rules. The Board may take disciplinary action against a registrant for the commission of any of the acts identified in A.R.S. § 32-128. Additionally, the Board may assess civil fines and/or file a criminal complaint against non-registrants for violations of A.R.S. § 32-145.
Please be aware that once you file a complaint, the complaint will proceed according to the Board's statutes and rules.
Please do not submit original hard copy records or documents with your complaint. All such records and documents submitted to the Board become part of the investigation file and will not be returned. Please only submit copies.
Where to submit a complaint
The Board's preferred method is to use it's online complaint form located at the bottom of this page.
Alternatively, you can fill out and submit the Board's Complaint Form PDF.
Complaints may be filed with the Board by mail or in person to:
Arizona State Board of Technical Registration
1110 W. Washington St.
Phoenix, Arizona 85007
FAX: (602) 364-4931
PHONE: (602) 364-4930
Complaints submitted by email should be sent to: [email protected]
How to Submit a Complaint
Please provide a written statement that details the nature of the complaint, specifies the allegation being made and identifies the person and/or entity the complaint is being made against. You will need to include any documents or evidence relative to the allegation being made such as; written reports, photographs, plans, maps, websites, advertisements or other pertinent records. You should also identify any witnesses and provide contact information for each witness.
Per A.R.S. § 41-1010; "Notwithstanding any other law; a person shall disclose the person's name during the course of reporting an alleged violation of law or rule. During the course of the investigation or enforcement action, the name of the complainant shall be public record unless the affected agency determines that the release of the complainant's name may result in substantial harm to any person or to the public health or safety."
The Board does not have jurisdiction over contractual disputes involving registrants. Law prohibits us from giving you legal advice, legal opinion, or action as a 'private' attorney. If you have suffered or may suffer civil wrongs such as significant monetary loss, you may want to contact private counsel to discuss your legal civil rights and remedies.
If you need more information regarding how to file a complaint, please contact the Board’s Enforcement Unit at 602-364-4947
The Board's Complaint Process
- Upon receipt of a complaint, the complaint allegations will be reviewed to determine Board jurisdiction and whether or not sufficient evidence exists to establish reasonable cause that a violation of the Board’s Practice Act may have occurred.
- If it appears jurisdiction has been established and evidence provided, the complaint will be assigned to a staff member of the Board’s Enforcement Unit to investigate.
- The respondent will be provided notice of the complaint and will have the opportunity to respond to the allegations.
- The complainant, respondent and witnesses will be interviewed as necessary, and additional evidence may be developed.
- If the complaint appears to be a possible violation of technical practice standards, the complaint allegations will be technically assessed by Board appointed volunteer registrants who are members of the Board’s Enforcement Advisory Committee (EAC).
- If recommended after a technical assessment, an EAC meeting will be convened to review and discuss the complaint, assess the evidence, and conduct interviews. The committee can make recommendation to the Board regarding whether or not a violation of the Board's Practice Act has occurred. Respondents are encouraged to participate in EAC committee meetings, however, attendance or participation is not required. Please note that an EAC Meeting is not a Formal Hearing.
- If, through the investigative process, violations of the Board’s Practice Act are identified such that disciplinary action is warranted, the respondent shall be offered an opportunity to settle the complaint informally through a settlement agreement commonly referred to as a “Consent Agreement”.
- If a settlement cannot be reached, the respondent may provide a counterproposal to the Board for consideration. Respondent can elect to have the complaint moved to a formal hearing which will be conducted by either the Board or an Administrative Law Judge.
- Whether or not a settlement is reached, the investigation will proceed to the Board for a decision. The Board has final decision making authority and may take any action deemed appropriate.
- The Board shall be presented with, and act upon, all complaints assigned for investigation. The Board will review and consider information developed through the investigative process including technical assessments and EAC committee reports. Possible Board action can include, but is not limited to, the following:
- If the Board finds that no violation of the Board’s Practice Act has occurred, the Board may dismiss the complaint;
- If the Board finds that there is insufficient evidence to support disciplinary action, however, the registrant’s conduct raises a concern, the Board may issue a Letter of Concern;
- If the Board finds that a registrant has violated the Board’s Practice Act, the Board may take disciplinary action against the respondent’s registration or certification, pursuant to A.R.S. § 32-128. This can be achieved informally by the Board’s acceptance of a signed Consent Agreement or through a formal hearing process;
- If the Board finds that a non-registrant has violated the Board’s statutes, the Board may impose a civil penalty of up to $2000.00 per violation, pursuant to A.R.S. § 32-106.02(B). This can also be achieved informally by the Board’s acceptance of a signed Consent Agreement or through a formal hearing process.
- To assist them in determining the appropriate disposition, the Board will be presented with the following at a Board meeting:
- A synopsis of the complaint allegation;
- Investigative information relevant for the Board’s review;
- EAC recommendations if a committee was convened;
- Staff recommendations;
- A Consent Agreement signed by the respondent for Board consideration, if one has been received;
- Respondent’s counterproposal or a Consent Agreement proposed by staff if no signed Consent Agreement has been received.
- A Consent Agreement containing an Order of Discipline signed by both the respondent and the Board is considered a final disciplinary action. An Order of Discipline issued by the Board after a formal hearing is also considered a final disciplinary action.
- A Consent Agreement containing an Order of Discipline signed by both the respondent and the Board is considered a final disciplinary action. An Order of Discipline issued by the Board after a formal hearing is also considered a final disciplinary action. Final Board Orders are posted on the Board’s website for at least three years, but no more than five years.
The link above will take you to the AZBTR Complaint Webform. The Webform does not save your work as you complete it, so have all of the information and documents ready before filling it out in case something were to happen and you lose all of your work on the Webform. If you have any questions, please call enforcement staff at 602-364-4947